Could not login. Valid authentication credentials were not provided.

Does Blackboard refuse to accept your username/password no matter how many times you've entered it?   Do you keep receiving the message "Could not login.  Valid authentication credentials were not provided" when trying to access your courses?

 The problem could be an expired password.

UHD Passwords expire after 90 days.  Students who suspect they have an expired password can change their password by clicking on the "Forgot Password" link on the UHD Blackboard login page (see below).  The "Forgot Password" link will take you to the UHD Student Password Manager page.

*UHD Blackboard Support recommends waiting 5-10 minutes after changing your password before attempting a Blackboard login.

For password help, UHD Students should contact UHD Student Technology Services at 713-221-8540 or the UHD Help Desk at 713-221-8031.

“This Test can be saved and resumed later” … what does it mean?

This statement is related to Force Completion.  Force Completion is a test option instructors can set that only allows for a one-time entry into a test. If a test has Force Completion enabled and a student accidentally closes the browser, or loses connection to the test, the student cannot reenter the test unless the instructor intervenes.

Students:  Force Completion DOES NOT affect the test timer.  The test timer starts counting down as soon as the Begin button is clicked.  Exiting a browser session during the middle of a test does not stop the test timer.
Reminder: UHD IT Training materials for Students are available at http://www.uhd.edu/computing/ttlc/training/#fragment-3

Faculty: UHD Blackboard Support does not recommend the use of Force Completion due to the many variables that can interrupt a test session.  If you have any questions, please contact UHD Blackboard Support at 713-221-2786 or bb@uhd.edu
Reminder: UHD IT Training materials for Faculty/Staff are available at http://www.uhd.edu/computing/ttlc/training/#fragment-2

Test Instructions (student view) with Force Completion turned ON:

 

 Test Instructions (student view) with Force Completion turned OFF: